We love Todd! We already booked him to come back every 30 days until we have it bumping! The whole sales team is buying in. The sales department is rocking and really functioning. Thank you so much for Todd sharing his wisdom with us!

Thank you once again for being in the store for the week. Your positive presence in the showroom was unbelievable and it was great having you in the dealership. You bring up everyone’s game in all areas, especially in professionalism and work ethic. Both of those are next to none.

Some comments on your pre-work event; your invitations were absolutely gorgeous and very professional. The organization for the call list was easy, concise, clear and efficient. The phone calls in itself were also done very professionally.

The event itself, went without a hitch. It was considered super successful. Everybody in the building thought you were not only there to help them close the deal, but to help them in other areas of their life as well.

Once again, I want to thank you for everything you did for us. It’s unbelievable to have someone like you show up and turn our store upside down. We look forward in doing the next event.

I just wanted to say thanks.  That September was our best new car month in 5 years and I believe that the extra boost was your Upgrader mailer that we did.  It was certainly one of the easiest events to run from our end and it generated lots of calls, emails and showroom activity.  The trades that we are left with in October should help the Used Vehicle department in the coming months as well.  Thanks again to you and your team.  I look forward to doing business again.

Every successful business constantly strives to improve customer service and strengthen financial performance.  In our quest for “exceeding customer expectations” we chose to focus on enhanced training programs for our employees.  We are fortunate to have exceptional training programs supplied by our manufacturer and we have embraced a well-known “third party” national training program.

We identified the need to launch our training initiatives with an element of excitement and required a catalyst to jump start our programs. Our investigation led us to Alderson Consulting. Tim’s high energy, contagious enthusiasm and his obvious passion for training and coaching others created a learning environment that caught the imagination of all our employees.  Tim’s training sessions are filled with useful and practical knowledge based upon his hands on experience within the industry. Tim was and continues to be the catalyst we were looking for.

Tim has become an essential component of our training program and provides our employees training on a quarterly basis ensuring we stay abreast of the latest effective selling techniques.

We are enjoying greater success, we are improving our customer experience and our employees are energized and confident in their abilities to consistently “exceed customer expectations” by more fully understanding their specific needs and wants.

We recognize Tim Alderson has played a pivotal role in revitalizing our sales and service personnel.  We are confident Tim can provide the similar benefits to any organization that chooses to engage Alderson Consulting.

Tim, I just wanted to drop you a quick note thanking you once again for your time spent with our team. We had a lot of really good takeaways. Our Saturday morning meeting went extremely well, the guys are very motivated. We are now in the process of implementing a lot of your suggestions and pay plans. We believe that this will help us become one of the premier Volvo dealerships in Canada.