Principles of Good Management of Human Beings
Whether it be how to train your own people, how to hold a sales meeting, coaching each member of your team or the latest desking fundamentals, Alderson Consulting has you covered.
Customer-Friendly Selling Processes
Whether it’s your Sales Consultants, Service Advisors, or Parts counter team, we train staff to focus on customer relationship building from the very first conversation.
Would you buy a boat without knowing how much it costs or how to finance it? Neither would your customers. Transparent selling is the first step to higher margins and better closing ratios.
The closer your Sales Manager is to the deal, the greater the likelihood of success. That’s why our training starts with foundational relationship-building and empowers managers to lead from the front.
Financial Services Optimization
We go hands-on with your team to help improve gross profit and F&I performance, not in theory, but in practice, with your actual customers.
From product lineup reviews to lender relationships, deal structuring, turnover timing, and compliance, we assess it all. Want extra coverage during holidays or gaps? Ask us about F&I relief coverage too.
Fixed Operations That Actually Flow
We’ve lived in service and parts. We know what it takes to get your front-end team aligned, your culture unified, and your customers coming back.
Our fixed ops training covers everything from how service advisors answer the phone to how keys are handed back after the job is done. We guide your team through process-building that sticks because it’s theirs, not something imposed from the outside.
Advanced Automotive Sales Certification
If you’re ready to get your entire team aligned under a consistent, results-focused process, our Advanced Sales Certification is the reset you need.
This training digs deep into current behaviours, realigns your selling approach, and installs the Alderson Consulting Selling Process dealership-wide.
Strategic Thinking That Becomes Reality
We help leadership teams:
- Set realistic, achievable goals
- Manage meaningful change
- Focus on core operating principles
- Stay grounded in common-sense execution
Because big ideas don’t matter if they’re not implemented well.
Coaching That Builds Real Managers
Our coaching equips your managers to:
- Lead through team-building and mutual respect
- Develop relationship-first sales processes
- Maximize customer satisfaction by first improving employee satisfaction
Cut defections by increasing loyalty and repeat business
Focus on What You Can Control
You can’t control the market but you can control your people, your follow-up, your process, and your execution. That’s where we help.
- Improve closing ratios in sales, service, and parts
- Strengthen follow-up systems and BDC productivity
- Increase appointment conversion from phone calls and web leads
- Boost F&I penetration and profitability
- Manage effort, not just outcomes
CRM Training That Drives Retention
It costs six times more to win a new customer than it does to keep the ones you have. The good news? You probably already have the data you need.
We’ll help you:
- Harness your CRM for Private Sale Events
- Build a high-functioning Business Development Centre (BDC)
- Strengthen finance and lease loyalty tracking
Training Logistics and Course Development
Running multi-store or group-level training? We’ve got it covered.
We manage:
- National events in English and French
- Online registrations and event logistics
- Venue booking and catering
- Custom curriculum development
Our internal team of writers, designers, and creatives can build whatever material you need from presentations to full onboarding systems.
